IT services in Laval, for individuals and small businesses.
It all starts with IT support. Here are the main families of services — pick what matches your situation, at home as much as at the office.
IT support
This is the heart of Info Dorais: reliable IT help for your everyday devices and software. We fix issues, set up your tools and advise you — remotely or on site. You talk to an IT technician in Laval who takes the time to explain, whether you’re an individual or a small business.
- Help with your computers, software and peripherals
- Installation and setup (Windows, apps, accounts)
- Clear advice before a purchase or an upgrade
- One-time help or regular follow-up
Troubleshooting
Need IT troubleshooting in Laval? Slow computer, a virus to clean up, a computer repair or a stubborn printer: we handle the most common problems, in person or through remote assistance. We sort things out simply, without jargon.
The most common issues
Tap a problem to see what we can do.
Slow computer
Possible causes: Too many startup programs, a nearly full drive, or a device that just needs a tune-up.
What we can do: We find what’s slowing the machine down and optimize it (startup, storage, maintenance).
When to contact us: If your computer drags day to day, we can look at it remotely or on site.
Contact usVirus removal & cleanup
Possible causes: Unwanted software, fake alerts or pop-up ads appearing for no reason.
What we can do: We clean the device, remove what shouldn’t be there and tidy things up.
When to contact us: If you see suspicious windows or unusual behavior, it’s best not to wait.
Contact usPerformance optimization
Possible causes: A system that has become cluttered over time, or settings that need adjusting.
What we can do: We adjust the settings and maintenance to get a more responsive machine back.
When to contact us: If everything feels slower than before, we can give your device some breathing room.
Contact usWindows problem
Possible causes: An update that gets stuck, an error message or a setting that changed.
What we can do: We diagnose the error and get Windows back to a stable state.
When to contact us: If Windows shows an error or won’t start properly, get in touch.
Contact usWi-Fi keeps dropping
Possible causes: A weak signal in some rooms, a router to reconfigure, or interference.
What we can do: We check the network, improve coverage and stabilize the connection.
When to contact us: If your Wi-Fi drops or slows down often, we can look at your setup.
Contact usPrinter not working
Possible causes: A printer that’s poorly connected, a missing driver or a network issue.
What we can do: We reconnect it, install what’s needed and test printing.
When to contact us: If it refuses to print or doesn’t show up, we’ll take care of it.
Contact usEmail setup
Possible causes: Account settings to adjust, a password, or a new device to set up.
What we can do: We set up your email on your devices so it sends and receives properly.
When to contact us: If your email stops working or needs to be installed elsewhere, write to us.
Contact usRemote assistance
Possible causes: Often, a small software issue can be fixed with no visit.
What we can do: With your permission, we connect securely and fix it together on screen.
When to contact us: For a quick question or a setting, remote assistance is often the simplest option.
Contact usGeneral troubleshooting
Possible causes: A problem that doesn’t fit a neat category — it happens.
What we can do: We look at the situation, identify the cause and suggest what to do next.
When to contact us: If you’re not sure what the problem is, tell us — we’ll point you in the right direction.
Contact usUrgent IT help
Something unexpected blocking your day? Let us know: we’ll try to help you as quickly as possible, based on our availability.
Remote assistance
Often there’s no need for a visit. With your permission, we connect to your computer securely to fix the problem while you follow along on screen. Remote IT assistance is ideal for software issues, setups and quick questions.
- Help with no visit needed
- Secure connection, only with your permission
- Ideal for software problems and setup
- You see everything happening on screen
Network / Wi-Fi
A stable connection, at home and at the office. We install and configure your Wi-Fi network, fix the spots where it drops and connect your devices, including printers.
- Wi-Fi and router installation and setup
- Fixing dead zones and dropouts
- Connecting devices and printers to the network
- Small networks for the home or the office
Email / hosting
Email that works and an online presence that’s simple to manage. We set up your email on your devices, put in place professional email at your own domain name and help you with web hosting.
- Email setup on computer and phone
- Professional email at your domain name
- Web hosting and domain names
- Troubleshooting send and receive problems
Backup / basic security
Protecting what matters: your files, your photos and your work data. We set up reliable backups and apply good basic IT security practices to reduce everyday risk.
- Regular backups and file restore
- Good everyday security practices
- Antivirus and updates kept current
- Simple advice against scams and data loss
Services for businesses
A steady IT partner for small businesses and offices. We keep your tools stable and support you without unnecessary complexity, from the workstation to the server.
- Workstations and printers
- Office network and Wi-Fi
- Servers and VPS
- Backup and basic security
- Professional email and hosting
- Support and advice
Services for individuals
Clear, patient help for the home. We fix your everyday headaches — slow computer, viruses, Wi-Fi, printer, email — and explain things in plain language, without making you feel overwhelmed.
- Troubleshooting and cleanup of your computer
- Setting up a new computer or devices
- Help with Wi-Fi, printer and email
- Advice tailored to your real needs
A specific need? Let’s talk.
Tell us what’s going on and we’ll point you to the right solution.