Contact us
A question or a problem to solve? The simplest way is to call or write to us. We’re in Laval and we serve the surrounding area.
Or by email:contact@infodorais.com
Already on a call with us for troubleshooting?
Remote assistanceDon’t feel like writing it all out?
Answer in a few clicks — we prepare the message, you just send it.
Thanks! Your message has been sent. We’ll get back to you soon.
Oops, sending didn’t work. Please try again, or call us at(450) 241-0302.
Write to us
Describe your situation in a few words. We read every message and get back to you as soon as we can.
Thanks! Your message has been sent. We’ll get back to you soon.
Oops, sending didn’t work. Please try again, or call us at(450) 241-0302.
Our details
- Phone(450) 241-0302
- Emailcontact@infodorais.com
- Address4242 Rue Stéphanie
Laval, QC H7R 6J1
Opening hours
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 7:00 PM
- Wednesday8:00 AM – 7:00 PM
- Thursday8:00 AM – 7:00 PM
- Friday8:00 AM – 7:00 PM
- Saturday9:00 AM – 5:00 PM
- Sunday9:00 AM – 5:00 PM
Remote assistance
To keep it simple and safe, we prefer Quick Assist on Windows first. If that’s not possible, we can use AnyDesk.
Important: only open a remote session if you’re already in contact with Info Dorais. Never give a stranger access to your computer and never send your passwords.
Option 1 — Quick Assist (Windows)
On Windows 10 or 11, Ctrl + Windows + Q often opens the app. Otherwise, type “Quick Assist” in the Windows search.
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Open Quick Assist
Click the button below, or press Ctrl + Windows + Q, or search “Quick Assist”.
Open Quick Assist - 2
Choose “Get help”
Follow the instructions to share your screen.
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Enter the code
We give you a temporary code to start the session.
Option 2 — Download AnyDesk
If Quick Assist isn’t available, download AnyDesk (official version), open it, then give us your ID while we’re on the line with you.
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Download AnyDesk
Use the button below — official version.
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Open the app
AnyDesk can run without a full installation.
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Share your ID
Give the AnyDesk number shown to the Info Dorais person already on the line with you.